Due to hygiene reasons we do not under any circumstances accept returns for e-liquids to prevent any possible tampering issues associated with our products. Due to this, we do not offer any warranty with the e-liquids that we sell.
Fogfathers will replace any tank that is declared ‘Dead On Arrival’, this stipulates that upon receiving your tank there was an immediate issue that diminished the normal operation of your product. We cannot offer any warranties on tanks due to hygiene reasons, any ‘Dead On Arrival’ tanks must be reported to us within 24 hours of receiving the product in order for us to provide a replacement.
We offer a 3 month warranty on any mechanical device that we sell, the warranty commences on the day you receive you device. All packaging must be retained and presented in the case of a faulty item within the warranty period, if the packaging is not present, we reserve the right to refuse any replacement/refund.
Electronic Cigarette (Regulated) Device:
We offer a 3 month warranty on any mechanical device that we sell, the warranty commences on the day you receive your device. All packaging must be retained and presented in the case of a faulty item within the warranty period, if the packaging is not present, we reserve the right to refuse any replacement/refund. Any signs of misuse/accidental damage can result in refusal to replace your product as any item that has become faulty due to accident damage will invalidate your warranty.
Batteries & Chargers:
All our batteries are sourced from the UK’s biggest retailer of vape batteries, they are all individually batch tested to ensure their high performance & authenticity. All batteries have an expected life expectancy of 3-6 months which varies according to the use of your device. All chargers have a warranty of 3 months from the sale date against any defects (excluding misuse).
Accessories:All drip tips are excluded from our warranty due to hygiene reasons, unless they are found to be faulty upon delivery. All other accessories come with a 30 day warranty which covers any faults that may arise (excluding misuse and accidental damage).