- 1.1 Who Are We?
- Fogfathers UK Ltd is a limited company registered in the UK, our address is Fogfathers UK Ltd, 878 Uxbridge Road, Hayes, Middlesex, UB4 0RR. You can write to us at this address or alternatively email us at email@example.com or call us on 0800 098 8797. Fogfathers UK Ltd is committed to respecting and protecting your privacy.
1.2 Visiting www.fogfathers.co.uk
Basic information in regards to the medium you have used to visit our site will be collected. This includes the browser type, the time and day of which you visited the site, the IP address of the medium being used, and basic information about how you found us (search engine, Facebook redirect...etc). This information is never shared nor is it held, it is merely used sporadically to help us tailor our advertising techniques towards certain avenues. We will never advertise 3rd party companies to you, we do not store credit card details nor do we share financial details with any 3rd parties. Cookies will also be used in order to make your experience using our website as smooth as possible, this is especially important in order to save items in your cart if your order isn’t completed at that time.
1.3 Ordering from www.fogfathers.co.uk
When you add items to your cart, a small file is automatically generated by our website to remember your items should you not go through with your order. The file will last for no longer than 3 days, its inclusion is to allow you to complete your order at a later date and to also prevent you losing your cart should you inadvertently exit your browser or get logged out of your session. We will require basic information if you wish to order from www.fogfathers.co.uk which includes your name, billing address/delivery address, contact number & email address as well as your payment details which are processed securely on the website without being stored.
1.4 Submitting an enquiry via www.fogfathers.co.uk
If you wish to submit an enquiry via www.fogfathers.co.uk, basic information is required in order for us to reply as effectively as possible, we will require your name, email & contact number. Any enquiry sent via www.fogfathers.co.uk will be stored in our archives for a year, after which it will be deleted from our system.
1.5 Your fogfathers account
You can choose to register an account at www.fogfathers.co.uk if you wish however this is not mandatory. An email address will be required whether you register an account or not, this is a necessity for us to confirm orders and shipping updates and also to liaise with our customers if any unexpected issues arise with the order (this is rare). We can also send emails showing our special promotions for the week, however you have a chance to opt out of this when registering. Your personal information will never, under any circumstances be published to any 3rd party with the exception of police upon their instructions.
1.6 Signing up to our newsletter
If you wish you sign up to our newsletter, we will use it to email you with our latest offers or newest products, your information will never be shared to any 3rd party organisation and you will have to option with each newsletter to opt out and cease to receive any future ones.
1.7 Your right to complain